Agent import Italy door motor

Business Background:

 

　　A customer imports door motors from Italy, and deals with foreign countries on EXW terms, entrusts our company as its import agent to deal with the payment of goods, transportation, customs clearance, delivery and other matters。
 

Agent import Italy door motor

 

First, business attention:

 

　　Confirmation of delivery method

 

　　At first the customer said the goods were not heavy，Let's organize the means of transport by ordinary air，It was later learned that the gross weight of the goods was 20 kg，The cost of this weight by air is higher than by express，In line with the principle of reducing costs for customers，Operators advocate customer delivery，After the customer agreed, we organized long-distance pick-up and timely flight through world Express TNT，The goods will arrive in Shanghai in three days。

 

　　3C certification supply

 

　　At the beginning of the operation, customers said that foreign shippers can provide 3C certification，But according to our many years of import operation experience，It is doubtful that foreign countries can provide 3C certification，Therefore, the second solution plan is proposed for the customer: if the 3C certification cannot be provided abroad，It is possible to choose the method of drawing a tax change number (the operation method is detailed in the example "Sierra Leone imported plastic Chair") to prevent the supply of 3C certification，But the plan carries risks，Generally do not advocate customer selection。

 

　　After the goods arrived at the port, there was no foreign supply of 3C certification, and then our company contacted the foreign country to prove the initial conclusion that 3C certification could not be provided abroad, and only a statement could be provided, stating that 3C certification could not be replaced in the customs clearance process, so the customer chose the second plan provided by our company, and customs clearance was successfully completed。However, this delays time and generates unnecessary storage fees。

 

　　Goods are damaged

 

　　After the customer received the goods, and did not open the box in time to view the goods, after ten days to open the box, found that the goods have cracks, and was flattened, there is a whole block of depression。The customer feedbacks to the operator, after understanding the specific situation, our company preliminarily judged that the goods were damaged in the process of TNT transportation, so we collected the photos of the goods damaged, requested TNT for compensation, and fought to minimize the customer's loss。However, TNT required photos of the original packaging of the goods, and the customer said that the original packaging had been lost and could not be recovered。Since the outer packing has been discarded, it is impossible to determine the cause of the damage, as there is no record of damage during the whole transit process, so there is no claim。

 

　　Our company has also consulted SF Express, which is responsible for the delivery of the domestic section, on whether it can request a claim for this ticket, but because the customer has not properly purchased the delivery of the domestic section, it is also unable to request a claim。Despite our best efforts, due to objective reasons, the claim was ultimately fruitless。

 

Two, friendly reminder:

 

　　1.For goods requiring special documents, it is best to let foreign suppliers supply them before delivery, so as not to have a large amount of storage fees and return freight due to customs clearance without relevant documents。

 

　　2.Can not pressure damp goods, remind foreign goods packaging。

 

　　3.In order to ensure the safety of the goods, it is prudent to buy the goods in advance。

 

　　4.Once the goods are damaged, do not discard the packaging, instructions and other documents, take photos and save them for maintenance and claim needs。